We help a variety of families Before you go to a family we will do our best to brief you on the family situation, how many children,
their age etc. and what help they require. Make sure you respect the home and be as helpful as you can.
Have your phone on you and plan your route to get there.
If you are unwell please phone your coordinator. If it is Shabbat please try to get a message to the family to let them know you will not be there.
If that is not possible, let your coordinator know as soon as possible after Shabbat.
Make sure your parents know where you are and when you are expected to come home.
Do not judge our families or make assumptions about their status and whether or not they need help.
Hatzola: 0300 9994 999
Taxi number: 020 8809 4444 - EMESS – Please ask your coordinator for the account number.
We encourage all feedback; both positive and negative and will take it seriously.
When you arrive at the house:
Be punctual, be polite and introduce yourself when you arrive.
Specify to the family what time you will need to leave.
Ask the parents what they would like you to do and details of what their children enjoy. Ask parent how best to interact with special needs
child if you are not sure. If a child is misbehaving, ask the parent for help.
Remember, you are there for the children. Engage in activities the child enjoys rather then what you enjoy.
Avoid any confrontation with any family member. Even if you feel you are right, you are there to help the family so keep calm and agree.
Allow the child to win at games (don’t make it obvious).
Project positive energy. Keep any emotional or difficult issues to yourself until after you have left (smile at all times).
If you feel you need to talk to someone about anything you have experienced please contact your coordinators.
Pick up after yourself if you have been playing games with the children. Get the children to help you too.
Use hand sanitiser before and after visiting.
Only visit patients that you have been instructed to visit.
If door is closed, ask a nurse to check if patient would like a visit. Always knock before entering.
Be cheerful - BIG smile and a warm greeting, always introduce yourself and ask if you may sit down.
Offer to bring food and drink from the Shabbos room. Consult with a nurse first for permission.
Don't stare at any patient’s physical issues that would have caused them to be admitted to the hospital.
If a patient requires assistance, do not physically help/move the patient. Ask a nurse.
In Care Homes:
Introduce yourself, ask where they are from - the more you know about them- the more you can use to engage in conversation.
Never act as if elderly person is ancient or ‘obsolete’- don’t assume age related problems.